About the company

Join a team with a unique employee culture that doesn't just talk about core values, but exemplifies them in everything we do. They are: do the right thing, quality matters, question everything, and growth through care. We believe in investing in our people to play to their strengths and have the right people in the right seats. All employees have bi-yearly performance reviews to ensure clarity of job expectations. To learn more about our culture, please visit our careers page on our website.

About the role

The Shipping Specialist is a key member of the Customer Care team, responsible for packaging compounded medications and shipping them via FedEx while ensuring accuracy, compliance, and timely delivery. In addition to shipping responsibilities, this role provides exceptional customer service by assisting patients, providers, and internal teams with shipping inquiries, delivery updates, order-related concerns, and other projects. This is a part-time position, working Monday through Thursday 12pm to 4pm and reporting to the Lead Shipping Specialist.

What you'll do

Prepare and package patient medications for shipment via FedEx
Prepare patient medications for pick-up
Custom package patient medications by client required branded materials and requirements
Differentiate packaging between refrigerated and regular products
Scan and communicate with patients via customer app with FedEx tracking number, as appropriate
Monitor and follow-up on FedEx tracking of patient and facility shipments
Manage and communicate all shipping-related updates, delays, and issues to patients
Escalate shipping issues as needed
Maintain and file packing lists
Order and maintain packaging and supplies used for shipping
Manage and communicate with clients on specific branded packaging inventory that's needed to replenish
Assist departments such as marketing, customer service, data entry, and lab with small projects
Cross-train in Customer Care functions and provide support as needed to meet business demands and ensure a seamless patient experience.
Maintain a clean working environment
Participate in trainings as needed
Any other duties necessary to ensure the functionality of the business

Qualifications

High school diploma or equivalent
Experience and familiarity with FedEx
Pass drug screening test, background check, pre-employment verification process
Read, understand, and be compliant with HIPAA
Working Conditions: Standing, walking, sitting, reaching above shoulders, reaching waist level, reaching below knee, climbing, lifting above shoulder up to 20 lbs and lifting waist level up to 20 lbs. Occasional handling of 50 lbs ice pack boxes.
Ability to stay motivated with repetitive work
Strong attention to detail and organizational skills
Ability to manage time effectively and meet tight deadlines
Able to communicate effectively, both verbal and written, in the English language
Ability to work with technology including but not limited to Propel, Zendesk, Guru, Outlook, Teams, and Tabz
Ability to multi-task and work in fast-paced environment
Ability to problem solve effectively
Ability to follow policies and procedures

Why work at Valor

You want a career in pharmacy or compounding
You want to help patients and physicians learn about alternative medications
You are looking for opportunities for growth and promotions
You love learning new skills and are open to feedback to improve your work product
You believe in and can demonstrate our core values
You value having 360-performance reviews twice a year to ensure clarity of job expectations and growth
You are comfortable with fast-paced, dynamic, and growing pharmacy business in the heart of Berkeley, CA
Full-time employees are eligible for company benefits including medical, dental, vision, wellness benefits and much more. 401k retirement plan plus company safe harbor match program

Valor’s pay band range for this position is $22 to $26 per hour. This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Valor’s total compensation package for employees. Your total rewards package at Valor will include employer contributions for employee premiums of medical, dental, and vision coverage, long-term disability, life and accidental death and dismemberment insurance, 401(k) retirement plan with safe harbor match and profit sharing plan, monthly catered employee celebrations lunch, PTO and Holiday pay policy, and other benefits.

The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

Valor Compounding Pharmacy, Inc. is an At-Will and EEO employer. We have a diverse group of hardworking people who thrive in dynamic environments. In 2020, Valor was ranked in Inc. 5000's Fastest Growing Private Companies, awarded by the San Francisco Business Times Leadership Trust, and accredited by the Pharmacy Compounding Accreditation Board (PCAB). We are a multi-state licensed 503A sterile and non-sterile compounding pharmacy. We pride ourselves on our innovation, data driven decision making, and quality in patient care, medications, and experience.

We adhere to the California Consumer Privacy Act (CCPA). For information about our privacy policy, please visit our Privacy Notice.

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