Shift Lead – PJ’s Coffee of New Orleans

Location: 8530 State Hwy 151, Suite 109, San Antonio, TX, 78245

Position Type: Full-Time or Part-Time

Position Summary

The Shift Lead at PJ’s Coffee of New Orleans plays a key role in daily café operations, ensuring smooth workflow, exceptional guest service, and consistent product quality. This position supports management by guiding baristas, maintaining store standards, and upholding PJ’s brand values throughout every shift.

Key Responsibilities

Guest Experience & Service

Deliver warm, friendly, and efficient service that reflects PJ’s hospitality standards.
Resolve guest concerns promptly and professionally.
Maintain a clean, welcoming café environment throughout the shift.

Operational Leadership

Lead the team during assigned shifts, ensuring tasks are completed accurately and on time.
Oversee opening or closing procedures, including cash handling, deposits, and store security.
Monitor product quality, drink consistency, and adherence to PJ’s recipes and standards.
Maintain inventory levels during shifts; communicate low stock or issues to management.

Team Support & Training

Provide guidance, coaching, and real-time feedback to baristas.
Assist with training new team members on service standards, drink preparation, and café procedures.
Foster a positive, collaborative work environment.

Safety & Cleanliness

Ensure compliance with food safety, sanitation, and cleanliness standards.
Monitor equipment functionality and report issues promptly.
Maintain organized workstations and uphold daily cleaning routines.

Qualifications

Prior experience in food service, hospitality, or retail preferred.
Strong communication and leadership skills.
Ability to multitask in a fast-paced environment.
Comfortable handling cash, resolving customer concerns, and making decisions independently.
Availability to work early mornings, evenings, weekends, and holidays as needed.

Physical Requirements

Ability to stand for extended periods.
Ability to lift up to 30 lbs.
Frequent bending, reaching, and repetitive motions required for drink preparation and cleaning.

What We Look For

A positive, team‑oriented attitude.
Reliability and strong work ethic.
Commitment to delivering an exceptional PJ’s Coffee experience.

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