About TaxFam:

TaxFam provides expert tax preparation and financial services with a focus on accuracy, transparency, and personalized care. We treat each client like family, ensuring they receive top-tier service and support. As our company continues to grow, we are seeking a courteous and efficient Phone Attendant to manage incoming calls and provide an exceptional client experience over the phone.

Position Summary:

We are looking for a professional and friendly Phone Attendant to handle incoming calls, answer client inquiries, and assist with scheduling appointments. The ideal candidate is comfortable communicating with clients, solving problems efficiently, and maintaining a positive attitude over the phone.

Key Responsibilities:

Answer and manage incoming calls in a courteous and professional manner
Assist clients with inquiries, provide basic information about services, and direct calls as needed
Schedule and confirm appointments for tax preparers and other staff members
Handle client concerns or escalate issues to the appropriate team member for resolution
Maintain accurate records of client interactions and update appointment schedules
Provide clients with a positive experience, ensuring their needs are addressed efficiently
Support administrative tasks as needed, such as data entry and appointment reminders

Qualifications:

Previous experience in a phone attendant, customer service, or similar role preferred
Excellent verbal communication skills
Ability to remain calm and professional in a fast-paced environment
Strong organizational skills and attention to detail
Ability to multitask and manage time effectively
Proficient in basic computer skills (Microsoft Office, scheduling software)
A positive, friendly, and patient attitude when dealing with clients

What We Offer:

Competitive pay
Flexible scheduling (Full-Time & Part-Time)
A supportive, family-oriented work environment
Opportunities for training and career advancement
Potential for growth within the company

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