Focus Group Services is a food service company serving military installations, universities, travel centers, and local communities across the nation. We proudly partner with leading national brands including Panda Express, Qdoba, Zaxby’s, and Tropical Smoothie Café. We develop strong leaders, build high-performing operations, and create lasting connections in every community we serve.

Position Overview

The Service Team Member is responsible for delivering an outstanding guest experience by providing friendly, efficient service in a fast‑paced restaurant environment. This role plays a critical part in representing the brand, ensuring order accuracy, maintaining cleanliness, and supporting overall restaurant operations. Service Team Members are expected to work collaboratively, maintain high standards, and contribute to a positive and welcoming atmosphere for guests.

Key Responsibilities

Greet guests in a friendly and professional manner and provide a positive first impression
Accurately take customer orders and process transactions using the point‑of‑sale (POS) system
Handle cash, credit, and digital payments following company cash‑handling procedures
Assemble and serve food and beverages according to brand standards and guest expectations
Maintain cleanliness of front counter, cashier station, and surrounding areas
Respond promptly and courteously to guest questions or concerns, escalating issues when appropriate
Follow food safety, sanitation, and personal hygiene standards at all times
Restock service areas, condiments, and supplies as needed throughout the shift
Support kitchen and team members during peak periods to ensure smooth operations
Adhere to company policies, safety procedures, and workplace conduct expectations
Perform other duties as assigned

Qualifications & Experience

Previous customer service or food service experience preferred but not required; training provided
Strong communication and interpersonal skills
Ability to work in a fast‑paced, team‑oriented environment
Basic math skills for handling transactions and making change
Dependable, punctual, and able to follow directions
Commitment to providing excellent guest service with a positive attitude

Schedule & Work Hours

Flexible availability including days, nights, weekends, and holidays as business needs require
This position is hourly and non‑exempt, eligible for overtime pay in accordance with applicable wage and hour laws
Meal and rest breaks provided in accordance with company policy and labor regulations

Education Background

High school diploma or GED preferred, but not required
Ability to read menus, follow instructions, and perform basic math
Company‑provided training for customer service standards and POS systems

Physical Requirements

Ability to stand and walk for extended periods
Ability to lift, carry, and move up to 25–40 pounds
Frequent bending, reaching, and repetitive motion
Ability to work in a fast‑paced environment with moderate noise and varying temperatures

Work Environment

Quick‑service / fast‑casual restaurant setting
Direct guest interaction in a high‑energy environment
Exposure to food preparation areas and service equipment

Core Competencies

Guest Focus & Hospitality
Teamwork & Collaboration
Communication Skills
Reliability & Accountability
Attention to Detail
Positive Attitude

Equal Opportunity & Employment Statement

Focus Group Services, LLC is an Equal Opportunity Employer. We are committed to creating an inclusive, respectful workplace free from discrimination and harassment. Employment decisions are based on qualifications, merit, and business needs.

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