Job Description -Front End Sales Consultant

Company Summary

Shea Locs was established in 2008 in Jonesboro, GA and specializes in cultivated locs, loc extensions, Sisterlocks, protective styles and luxury wash and go services. Natural hair care is our number one priority, and we take pride in delivering exceptional services while educating our clients to care for their natural hair.

Position Summary

Shea Locs Natural Hair is seeking results-focused and energetic Front-End Sales Consultants to be a part of their team. They will act as the first point of contact for customers who visit our salon or contact us via phone to learn about our services.

Responsibilities & Duties

Manage the front end of the salon location and offer exceptional customer service to customers
Greet clients and build friendly rapport as customers arrive
Learn about our products and services we sell
Cross-sell and recommend hair products and services related to their service
Book and confirm appointments via phone and Boulevard Scheduling computer system
Checkout clients on register and process transactions and issue receipts
Welcome walk-ins and answer questions about services
Update client records and with contact and billing details
Troubleshoot any scheduling issues and work to resolution
Maintain a clean, and organized reception area to include the common areas (bathroom and walk thru areas)
Wash, Fold and maintain Towel and Shampoo Capes
Update product and supply inventory

Requirements +Qualifications

High School Diploma
Previous work experience as a Salon Receptionist, Front Desk Specialist, or similar role
1+ year sales experience
Excellent communication skills (email, phone, and verbal) with a customer focused attitude
Hands-on experience with computer and office equipment
Professional appearance

Position Type

This position is hourly plus commission, paid $14 hour plus 20% commission on any products sold.

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