Shift Lead – Scramble Indoor Play

Location: Alexandria, VA • Falls Church, VA • Shirlington (Arlington), VA

At Scramble Indoor Play, our Shift Leads play a key role in ensuring smooth daily operations while delivering exceptional experiences for children and families. This position serves as a member of the location leadership team, helping oversee staff, guest service, facility operations, and safety during scheduled shifts.

The ideal candidate is a dependable leader who enjoys working in a fast-paced environment, takes initiative, and is passionate about creating positive experiences for guests and team members alike.

Duties & Responsibilities

Lead daily operations during assigned shifts and serve as the acting supervisor when management is not present.
Support and coach Team Members to ensure outstanding guest service.
Monitor facility cleanliness, safety standards, and operational readiness throughout the day.
Assist with opening and closing procedures, cash handling, and daily reporting.
Help coordinate staffing assignments and ensure adequate coverage in all operational areas.
Enforce Scramble policies, procedures, and rules of play.
Assist with guest concerns and resolve issues professionally and efficiently.
Support café, retail, admissions, and party operations as needed.
Train new team members and reinforce company standards.
Maintain a positive and energetic environment for guests and staff.

Qualifications

Strong leadership and customer service skills.
Excellent communication and interpersonal abilities.
Ability to multitask and remain organized in a fast-paced environment.
Dependable, professional, and solution-oriented.
Comfortable making decisions and leading a team during shifts.
Flexible schedule with availability on evenings, weekends, and holidays.

Education & Experience

High School Diploma or equivalent required.
Minimum one year of leadership, supervisory, hospitality, recreation, retail, or customer service experience preferred.
Experience working with children and families is a plus.
Basic computer proficiency and comfort learning POS systems.
Ability to lift up to 25 pounds and remain on your feet for extended periods.

Growth Opportunities

Shift Leads receive cross-training in guest services, party operations, café operations, team leadership, and facility management, creating opportunities for advancement within Scramble Indoor Play.

Scramble Indoor Play is an at-will, equal opportunity employer.

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