About Us

Sanctuary is committed to serving our community by providing a safe, welcoming, and educational retail cannabis experience. Our team is passionate about cannabis, compliance, and customer care — and we’re looking for like-minded individuals who want to grow with us.

Position Overview

The POS Lead plays a key role in ensuring our store operates smoothly, efficiently, and in compliance with Massachusetts cannabis regulations. This leadership role oversees the POS sales team, ensuring every customer enjoys a positive and seamless retail experience. You’ll be responsible for shift management, transaction accuracy, and team accountability — all while embodying Sanctuary’s commitment to exceptional service.

Key Responsibilities

Supervise daily operations of the POS team, including transaction accuracy, side work delegation, and shift feedback.
Manage shift rosters, break schedules, timekeeping, and ensure compliance with all POS opening/closing procedures.
Serve as a role model for guest service with a professional, upbeat, and approachable demeanor.
Collaborate with management (GM/AGM) to resolve customer or product concerns promptly and effectively.
Ensure daily compliance with store policies, security protocols, and state/local cannabis regulations.
Maintain an accurate and updated online menu in partnership with store leadership.
Assist with onboarding and training new POS team members.
Prepare and reconcile daily cash/debit batches and deposits.
Communicate shift updates and team feedback via Homebase and manager’s log.

Qualifications

Minimum 2 years of supervisory experience in cannabis, retail, or hospitality (cannabis experience preferred).
Strong understanding of Massachusetts medical and adult-use cannabis regulations.
Knowledge of cannabis products, strains, and delivery methods.
Excellent communication, time management, and problem-solving skills.
Ability to multitask and thrive in a fast-paced environment.
Must be at least 21 years old and able to pass a criminal background check (no felony convictions).
High school diploma or equivalent; METRC certification preferred (or ability to obtain).

Physical Requirements

Able to lift at least 20 lbs and stand for extended periods.
Must be available for regular evening and weekend shifts.

Why Join Sanctuary?

Be part of a passionate, knowledgeable, and community-focused team.
Opportunities for growth and professional development in the cannabis industry.
Employee discounts and a supportive, people-first culture.

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