R&B Tea is looking for a responsible, motivated, and hands-on Store Manager to lead our team and oversee the daily operations of the store.

The Store Manager is responsible for building a strong team, maintaining excellent customer service and product quality, controlling labor and inventory costs, and ensuring the store operates efficiently and profitably. This is a hands-on position—the manager is expected to lead by example and work alongside the team when needed.

Key Responsibilities

Store Operations

Oversee all day-to-day store operations.
Ensure proper opening and closing procedures are followed.
Maintain R&B Tea recipes, drink quality, presentation, and service standards.
Ensure the store is clean, organized, stocked, and ready for business.
Monitor equipment and coordinate maintenance or repairs when necessary.
Ensure compliance with food safety, sanitation, and company policies.
Handle cash management, deposits, POS procedures, and daily reports.

Team Management

Recruit, interview, hire, onboard, and train employees.
Create and manage weekly employee schedules.
Maintain appropriate staffing while controlling labor costs.
Coach employees and provide ongoing feedback.
Conduct employee performance reviews.
Address attendance, performance, and workplace concerns promptly.
Develop strong employees into future Shift Leads and managers.
Build a positive, respectful, and accountable team culture.

Inventory & Cost Control

Manage inventory counts and product ordering.
Maintain appropriate inventory levels without over-ordering.
Monitor ingredient usage, waste, and product loss.
Control food/product and labor costs.
Ensure deliveries are received and stored properly.
Communicate inventory or supply issues to management.

Customer Experience

Create a welcoming and friendly environment for every guest.
Ensure employees provide consistent and professional customer service.
Handle customer complaints and resolve issues appropriately.
Monitor customer feedback and identify opportunities for improvement.
Build relationships with regular customers and the local community.

Sales & Community Building

R&B Tea wants each store to become part of its local community. The Store Manager should actively help increase store awareness, traffic, and sales.

Responsibilities include:

Support local marketing campaigns and store promotions.
Build relationships with nearby businesses, schools, organizations, and community groups.
Help coordinate fundraisers, catering opportunities, influencer visits, and community events.
Identify opportunities to increase sales and customer loyalty.
Monitor store sales and performance and communicate improvement plans with management.

Qualifications

Previous management or supervisory experience in boba, coffee, café, restaurant, fast-food, or food & beverage operations preferred.
Strong leadership and team-management skills.
Experience with scheduling, inventory, cash handling, and customer service.
Understanding of labor costs, product costs, waste control, and store profitability.
Ability to train, coach, and hold employees accountable.
Strong communication and problem-solving skills.
Comfortable working in a fast-paced environment.
Basic computer and POS system knowledge.
Reliable, organized, and able to work independently.
Food Handler certification required.
Must be 18 years or older.

Availability Requirements

Full-time availability.
Weekend availability is required.
Must have flexible availability for opening and closing shifts.
Must be available during high-volume periods and holidays as business needs require.
Store Manager is responsible for ensuring adequate store coverage when staffing issues occur.

What We’re Looking For

Our ideal Store Manager is someone who takes ownership of the store rather than simply managing a shift. We want a leader who notices problems before they become bigger issues, develops employees, maintains high standards, understands the business side of the store, and actively looks for ways to improve sales, operations, and the customer experience.

The goal is to operate an R&B Tea location that has a strong team, consistent products, excellent hospitality, controlled costs, and a meaningful presence in the local community.

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