Customer Service Representative
Potomac Point Winery
Job Overview
Customer Service Representative
275 Decatur Road, Stafford, VA 22554
Compensation:
$11.00 / hr
Job Description

Customer Service Representative Job Description:

Job Summary:

This position is the first impression for the guest upon arrival and is an integral part of the tasting team. Responsible for warmly greeting all guests, receiving guests with appointments as well as wine club members. Also responsible for majority of financial transactions for wine purchases, Bistro tabs and guests making retail purchases. Answering incoming phone calls and returning messages to potential guests in a timely and informative manner. Making sure that each guest leaves with a positive impression of Potomac Point Winery.

Essential Functions and Requirements:

·        Professional and friendly demeanor as well as a professional appearance

·        Ability to problem solve at a moment’s notice

·        Commitment to excellence in hospitality and customer service

·        Ability to operate a Point of Sales system and handle monetary transactions

·        Good communication skills both in person and over the phone

·        Ability to multitask

·        Capable of relaying and communicating clear and concise phone messages to the appropriate department

·        Must either have previous knowledge of wines or interested in learning specifically about Potomac Point Wines and wines in general

·        Comfortable operating under busy and sometimes hectic circumstances with numerous guests requiring attention at one time

·        Able to clearly explain different tasting options and knowledge of wines within each option

·        Notifying guests of any special events going on that day such as tours, sales, live music etc.

·        Keep front area stocked with all bags, boxes, brochures and event sheets

·        Promote upcoming events at the winery as guests are leaving and ensure that all guests receive an upcoming events sheet in their bag

·        Assist customers requiring help with olive oil bar while also making sure that area is kept clean and organized

·        Monitor appearance of retail items and re-stock if needed or make manager aware of items that are either sold out of that you can’t find

·        Identify and acknowledge club members and first-time visitors to the winery

·        Comfortable with making recommendations and ability to upsell and close out a sale as you are the final opportunity before a guest leaves the winery

·        Making sure that any issues a guest may have are resolved by a manager before they leave

·        General knowledge of our Bistro menu and ability to answer questions and make recommendations to guests

·        Responsible for knowing about all changes and updates shared via email and postings

·        Other duties as assigned

We are looking forward to receiving your application. Thank you.

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Potomac Point Winery uses Homebase to manage their team with employee scheduling, timesheets, and applicant tracking.