Job description:

Paws 'n Claws - Erie is looking to hire some fun-loving individuals to work with our awesome clients AND dogs!

Full-time
Daytime
8-Hour Shifts

CUSTOMER SERVICE & RETAIL SPECIALIST (Starts at $12.00 + TIPS)

The Customer Service & Retail Specialist is responsible for being the first person customers come in contact with when visiting or calling our business. Answering the phone, greeting customers, scheduling appointments and other data-related information will be the primary responsibilities. It is expected that the successful candidate become familiar with the products that we sell and help our customers to find the products that will help them in living harmoniously with or spoiling their pet (let's face it....spoiling pets is so much fun!!!) He or she will be expected to help maintain a clean department and anywhere else, if needed. Other duties may be assigned.

We are seeking team members who are very personable, outgoing (in a professional way) and able to multi-task in a fast-paced environment. If you like to be on the move most of your day (walking from department to department), and working with the best customers in the tri-state area, this may be a good fit for you! Of course, a love for dogs (and sometimes cats) is an absolute must!

Summary of some of the job requirements:

Greet customers with friendly professionalism – recognize regulars and greet by name if possible
Identify priority situations and take care of most important first – seek help from manager if necessary
Answer phones in a professional manner
Schedule appointments – styling, lodging & PlayCare - accurately and completely
Complete money transactions
Clean up any pet waste in the entry way, lobby and waiting room immediately and properly
Give lov'n to furry guests

Minimum requirements:

Previous work experience demonstrating dependability
Ability to understand dog behavior and communication (this will be taught on the job!)
Sound judgement and ability to make decisions
Ability to follow instructions and continuously learn new things
Ability to work in a team environment
Ability to work in a fast-paced environment
Good communication skills & a positive attitude
Must be dependable and have excellent attendance

Paws 'n Claws is happy to offer several benefits to our staff members.

Employee benefits include, but are not limited to, the following:

· - Affordable Group Dental Plan!

· - Affordable Group Vision Plan!

· - Short-term & Long-term disability!

· - Supplemental Aflac (supplemental to medical insurance)!

· - TeleMed benefit!

· - Simple IRA Retirement Savings Plan with employer matching!

· - 1 Week Paid Vacation after one year of full-time employment!

· - Paid Holidays after one year of full-time employment!

· - 30% off the ticket price of toys and other boutique items!

· - 20% off the ticket price of pet foods & treats!

· - 50% off boarding services during off-peak times!

· - Self-serve pet washing in our styling s'paw outside of regular grooming hours!

· - Free PlayCare once a week (for approved dogs only)!

· - Set schedule!

· - Fun and friendly co-workers!

If this opportunity sounds like something you would greatly enjoy, then apply now! We look forward to meeting you!

Job Type: Full-time

Benefits:

Dental insurance
Employee discount
Life insurance
Paid time off
Retirement plan
Vision insurance

Please include your resume and answers to the following questions.

Application Question(s):

All team members are expected to work one weekend day per week (Saturday OR Sunday - not both) with one week-day off. Our schedules are set, making it easy to know when you're scheduled from week to week. Are you able to work a weekend day?
Do you work well with other people?
Are you teachable/ trainable?
What previous pet care experience do you have, personal or professional?
Are you interested in learning about dogs? Their behavior, care needs and more?
Do you have reliable transportation?
We work with live animals who depend on our being here. This is not a job in which not showing up "simply" puts extra strain on the rest of the team, but the pets in our care as well. Showing up to work is an absolute must. The job is very rewarding, but there are times in which some not-so-pleasant duties may need to be completed. This is not "just a job". If there is even an ounce of doubt about this job not being a good fit or you are a job hopper, please do not apply. You will be expected to be here, not only for the rest of the team but, more importantly, the fur babies. Furthermore, it is expected that any problems or questions are to be addressed with a manager. Do you attest that you will show up to work on time, with a smile on your face?
We do not have seasonal positions. All employees must be high school graduates as all positions are full-time. Please do not apply if you are looking for part-time. Do you understand that this is a full-time position?
We are looking for awesome candidates to fill positions we currently have open. As already mentioned, working with live animals demands a very structured day. Therefore, managers doing interviews must squeeze interviews in-between other structured duties. Please do not apply if you do not plan on participating in an interview in which you may be invited. If your intentions are to apply for ANY other reason than wanting an interview in hopes of being hired, please DO NOT APPLY. Do you attest that you will, in fact, participate in any agreed-upon interview?
Thank you so much for your interest! Is there any additional information you would like to add to give us a glimpse of how you would fit in great with our team? We look forward to your response!

Work Location: In person

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