Studio Lead| Leadership Growth Opportunity

The Creativity Cafe
South Point Shopping Center
99 Highway 81 West, Suite 101
McDonough, GA 30253

Help Us Build Henry County’s Favorite Creative Destination

The Creativity Cafe is a locally owned creative experience studio that has served McDonough and Henry County since 2016.

We offer pottery painting, pottery wheel experiences, clay handbuilding, canvas and wood painting, birthday parties, camps, workshops, field trips, showers, family events, adult experiences, and group programs.

We believe the artwork is only part of what our guests take home. Our true purpose is to help people connect, celebrate, build confidence, create meaningful keepsakes, and make lasting memories through creativity.

We are looking for a hands-on Studio Lead who wants to help us provide exceptional guest experiences, lead our team, improve daily studio operations, and grow into greater leadership responsibility.

This position includes a potential growth path to Assistant Manager based on performance and business needs.

About the Position

This is not a desk-only management role. The Studio Lead works alongside the team by:

Greeting and assisting customers
Leading assigned shifts
Opening and closing the studio
Supporting Studio Assistants
Running parties, camps, classes, and events
Answering phones and booking experiences
Processing transactions
Maintaining a clean and organized studio
Stocking and merchandising
Processing customer pottery
Supporting sales, bookings, and customer follow-up
Capturing approved photos and videos
Helping prepare the studio for future business

We are looking for someone who takes ownership and does not wait to be told every task.

During busy periods, you will help manage customers, employees, transactions, events, and studio flow.

During slower periods, you will help prepare for upcoming bookings, organize supplies, follow up on customer inquiries, create displays, support approved social-media content, restock, complete inventory, and perform other work that supports future business.

What You’ll Do

Lead the Shift

Open and close the studio
Review the daily schedule and bookings
Assign work to Studio Assistants
Help train and coach employees
Monitor customer service and task completion
Complete required checklists and shift reports
Communicate concerns to management

Create Great Customer Experiences

Welcome every guest
Explain our activities, prices, and procedures
Help customers choose projects and experiences
Provide paint and technique demonstrations
Answer phones and customer questions
Process sales and bookings
Resolve routine concerns professionally
Encourage repeat visits, reviews, parties, classes, and group bookings

Support Parties and Events

Lead and assist with birthday parties
Support camps, workshops, field trips, showers, and group experiences
Prepare rooms and supplies
Communicate with hosts, parents, teachers, and organizers
Keep events organized and on schedule
Reset rooms after events

Maintain Studio Readiness

Keep guest areas clean, stocked, organized, and safe
Clean and reset tables, tools, shelves, sinks, and restrooms
Sweep, mop, dust, sanitize, and organize
Unpack shipments and stock products
Monitor inventory and supplies
Merchandise pottery and studio displays
Label, organize, glaze, wrap, and process customer pottery after training
Load and unload kilns after training and authorization

Help Grow the Business

Follow up on assigned customer inquiries
Promote relevant classes, parties, memberships, camps, clay, and wheel experiences
Help generate reviews, referrals, repeat visits, and bookings
Capture approved customer and studio content
Help promote upcoming events
Identify potential school, church, business, daycare, and group opportunities
Use slower periods productively

What Success Looks Like

A successful Studio Lead:

Provides warm, attentive customer service
Leads by example
Takes initiative
Remains productive during slow periods
Maintains a clean and guest-ready studio
Communicates clearly
Works well with children and adults
Supports and coaches employees
Solves routine problems
Follows systems and checklists
Helps increase bookings, sales, reviews, and repeat visits
Can lead assigned shifts with limited supervision

Qualifications

Required

Two or more years of leadership, supervisory, shift-lead, or management experience preferred
Two or more years of customer-service experience
Strong communication and organization skills
Ability to work professionally with children and adults
Ability to multitask in a customer-focused environment
Dependability and punctuality
Willingness to learn
Comfort speaking to individuals and groups
Basic comfort with point-of-sale, scheduling, email, digital checklists, and social media
Reliable transportation
High school diploma or equivalent work experience

Helpful Experience

Experience in retail, restaurants, hospitality, entertainment, recreation, education, sales, camps, parties, or family-focused businesses is helpful. Arts-and-crafts or ceramics experience is welcome but not required. We provide studio-specific training.

Schedule

This position begins as a flexible part-time to full-time leadership opportunity.

Initial hours may generally range from approximately 15 to 30 hours per week, depending on:

Customer traffic
Bookings
Parties and events
Camps and classes
Seasonal demand
Performance
Business needs

Hours are not guaranteed and may vary. Candidates must be available for a combination of:

Weekdays
Evenings
Weekends
School breaks
Special events
Select holidays

Current walk-in hours generally include:

Monday–Friday: 1:00 p.m.–8:00 p.m.
Saturday: 10:00 a.m.–10:00 p.m.
Sunday: 1:00 p.m.–8:00 p.m.

Appointments, preparation, parties, camps, and private events may occur outside public walk-in hours.

Physical Requirements

The position may require the ability to:

Stand and walk for extended periods
Bend, reach, stoop, and kneel
Perform repetitive hand and arm movements
Move tables, chairs, boxes, supplies, and inventory
Safely lift and carry up to 50 pounds
Perform cleaning, stocking, setup, breakdown, and project-processing duties

Reasonable accommodations may be available for qualified individuals.

Compensation and Benefits

Pay range: $12.00–$15.00 per hour, based on relevant leadership experience, customer-service background, availability, training readiness, and ability to independently lead studio shifts. Most candidates will not automatically begin at the highest rate. Additional opportunities may include:

Customer tips, when applicable
Sales and performance incentives
Paid studio-specific training
Employee discounts after eligibility requirements are met
Paid-time-off eligibility after 12 months, subject to company policy
Increased hours as the business grows
Leadership-development opportunities
Potential consideration for advancement to Assistant Manager

Promotion and increased hours are based on performance and business needs and are not guaranteed. This position offers a potential growth path to Assistant Manager, with a separate pay range of $15.00–$19.00 per hour. Advancement is based on demonstrated performance, expanded responsibilities, business needs, and position availability and is not guaranteed.

Why Work With Us?

At The Creativity Cafe, we do more than sell pottery and art projects.

We help people celebrate birthdays, enjoy date nights, spend time with family, build confidence, create keepsakes, and begin traditions.

Our employees are experience creators, memory makers, brand ambassadors, and community builders. This is a good opportunity for someone who wants to:

Build leadership experience
Learn small-business operations
Develop customer-service and sales skills
Lead parties and creative events
Help shape a growing local business
Earn greater responsibility through strong performance

How to Apply

This position is available for immediate consideration.

Please submit a complete application and include your relevant leadership, customer-service, sales, event, training, retail, restaurant, or management experience.

We look forward to learning more about you and your interest in helping The Creativity Cafe become Henry County’s most recognized, loved, and booked creative experience destination.

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