Product Support Analyst
myKaarma
Job Overview
Product Support Analyst
100 W Broadway Suite 300, Long Beach, CA 90802
Job Description

If you have automotive experience and love tech, join the myKaarma Operations Team in Waterloo, ON.

At myKaarma, we are changing the automotive retail industry one interaction at a time. Our Operations Team is made up of smart and effective individuals with a Zappos-like relentless focus on customer satisfaction -- and calibrated for a touch of sarcasm and a little hoopla. We envision and create solutions that drive better people-based systems. As a member of the team, you'll interface with customers, system engineers, business specialists, and more. You'll help us build processes and enhance new systems and products to delight our users. 

Responsibilities

- Provide over-the-top, outstanding customer service.

- Help build, support, and set the direction and strategy of our Operations Team. 

- Assist users with queries and troubleshooting. 

- Engage closely with our product and engineering teams to help determine the best technical implementation methods for products. 

- Understand user needs and use those to provide feedback on our systems. 

- Manage multiple tech interfaces for tracking tasks, tickets, escalations (such as Slack, Zendesk, JIRA, Insightly, etc)

Requirements

- Resourceful

- Curious

- Ready to help in a moment’s notice

- Scrappiness 

- Excellent critical thinking skills

- Learns technology quickly

- Works well with people (phone, email, & in-person)

- Self-driven & highly motivated

Preferred Qualifications: 

- BA or BS Degree (commitment, dedication, & poise will be considered even if no degree)

- Knowledge of Zendesk, Insightly, JIRA, etc. are bonuses

- Knowledge of SQL or querying languages a big plus

- Previous experience in the automotive or technology industries

- We are always excited to receive applications from U.S. Veterans 

"Good" just won't cut it for our Operations Team. Made up of equal parts intelligent, hungry, and agile individuals, we're focused on success. It is our goal to find individuals, develop them, and make them even more valuable than when they arrived. This is a start-up environment so we wear many hats and life here moves fast. It is our intention to be the leader in automotive software solutions and have fun doing it. INNOVATE OR DIE! 


Product:

myKaarma is a cloud-based software suite that allows car dealership service departments to achieve the type of customer satisfaction that consumers get every day at their local retailer like Nordstrom or easy-to-use internet merchants like Amazon. We bring dealerships into the 21st Century by enabling a digital point of sale, mobile payments, and bi-directional communication. 

As a leader in our industry, we're pioneering a space called Customer Interaction Management (CIM). This is the belief that the key to building and maintaining a great retail business is focusing on the experience that the customer has while they are actually at the store (think of the Apple Store convenience model).

By applying to this job, you agree to receive a text message with a link to your profile as well as a text message when an employer has responded to your application.
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myKaarma uses Homebase to manage their team with employee scheduling, timesheets, and applicant tracking.