Office Manager / Front Desk Coordinator

Mental Health Therapy Office

We are seeking a reliable, organized, and compassionate Office Manager / Front Desk Coordinator to join our mental health therapy practice. This is an important role in helping our office run smoothly and ensuring that both our clients and clinicians receive excellent support.

The ideal candidate is someone who is organized, detail-oriented, comfortable multitasking, and able to work independently in a busy healthcare office. Experience working in a mental health, medical, or behavioral health setting is preferred.

Responsibilities

· Manage the day-to-day operations of the front office

· Answer and manage incoming phone calls and messages in a professional and welcoming manner

· Greet and assist clients with professionalism, empathy, and confidentiality

· Schedule and coordinate appointments for clinicians and clients

· Manage and maintain clinician schedules, including helping to fill cancellations and openings

· Keep client information, contact information, insurance information, and other records accurate and up to date

· Verify client insurance eligibility and benefits before every visit, making sure it is accurate and up to date.

· Obtain and document insurance information and assist with insurance-related questions

· Collect copays, deductibles, and other client balances

· Assist with administrative and billing-related tasks

· Communicate with clinicians regarding scheduling and client needs

· Help maintain an organized, efficient, and welcoming office environment

· Handle multiple tasks and changing priorities throughout the day

· Maintain strict confidentiality and follow HIPAA requirements

Qualifications

· Previous experience in an office, medical, behavioral health, or mental health setting preferred

· Experience verifying health insurance benefits is highly preferred

· Strong organizational and time-management skills

· Excellent communication and customer service skills

· Comfortable answering phones and interacting with clients

· Strong attention to detail and accuracy

· Ability to multitask and prioritize in a busy environment

· Comfortable working with computers and learning electronic health record (EHR) and scheduling systems

· Professional, dependable, and able to work well both independently and as part of a team

· Ability to maintain confidentiality and handle sensitive client information appropriately

What We’re Looking For

We are looking for someone who can be a dependable point person for our office—someone who can keep schedules organized, help clients feel comfortable and supported, stay on top of insurance and administrative details, and recognize what needs to be done without always being asked.

If you enjoy a fast-paced but supportive environment, are highly organized, and want to make a meaningful contribution to a mental health practice, we would love to hear from you.

To Apply:
Please submit your resume and a brief description of your relevant experience.

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