Ecommerce Team Member
Levain Bakery
Job Overview
Ecommerce Team Member
2167 Frederick Douglass Blvd, New York, NY 10026
Job Description

Levain Bakery is looking for an enthusiastic candidate to join our ecommerce team at our Harlem bakery (moving to a new space in Long Island City in 2020!). We are a neighborhood business that has been serving some of NYC's best cookies and baked goods for almost 25 years, with five retail locations and a growing ecommerce business.

If you love working on a team, interacting with all kinds of people, and of course, cookies, we want to hear from you! We are looking for people who can thrive in a fast-paced environment, who keep cool under pressure and have a passion for customer service. We are very busy and like to work hard, but also genuinely enjoy the work that we do and the people that we do it with. 

Your responsibilities:

-Process online orders from start to finish and take orders over the phone, answering questions and assisting our customers in a calm and patient manner

-Pack cookie gift boxes and party favors with exceptional care and efficiency

-Ensure smooth fulfillment of orders and general customer satisfaction in a fast-paced environment

-Manage electronic sources of customer contact, such as our general email inbox and ecommerce inquiries

-Ensure our team has the right materials for each day: building boxes, cutting ribbon, folding tissue paper

-General tasks as needed: helping customers in retail, baking cookies, prepping food items, making cold brew coffee, organizing our merchandise inventory

The person we are looking for will be:

-Extremely detail-oriented and meticulous. You're one of those people who color codes EVERYTHING.

-Super crafty. You can tie a ribbon with your eyes closed. (But please don't actually!)

-Collaborative and team-minded. You are always willing to pitch in and are always looking for ways to help out your colleagues.

-Dedicated, hardworking and inquisitive. You always like to stay busy. You are genuinely interested and curious in learning about what it takes to make Levain run smoothly day-to-day.

-An expert in all things Levain. You will understand how our business works and have in-depth knowledge of all of our products and services.

-Passion for customer service and hospitality.

-You are a self starter - when that rare quiet moment presents itself, you are able to see what can be prepped for future orders.

Employee Benefits:

-Fun and friendly work environment

-Tight-knit and supportive team

-Medical benefits, vision, dental

-Pre-tax commuter benefits

-Product discounts

-401(k) with employer matching


This position is Monday-Friday, with occasional weekend shifts as needed.

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About Levain Bakery
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Levain Bakery uses Homebase to manage their team with employee scheduling, timesheets, and applicant tracking.