Medical Receptionist / Front Desk Specialist

Lake Allergy, Asthma & Immunology, PA | Tavares, FL 32778

Full-Time | In Person | Starting at $16.00/hour (no experience) | 401(k) Retirement Plan

Job Summary

Lake Allergy, Asthma & Immunology is seeking a dependable, organized, and professional Medical Receptionist / Front Desk Specialist to join our medical practice in Tavares, Florida. We are a busy, patient-focused allergy and immunology practice dedicated to providing high-quality medical care to children and adults. Our front desk team plays an essential role in ensuring that patients receive excellent service while maintaining an efficient and organized office.

The ideal candidate is friendly, detail-oriented, comfortable working in a fast-paced environment, and capable of managing multiple responsibilities while maintaining professionalism and accuracy.

Previous medical office experience is preferred but not required. We are willing to train motivated individuals who demonstrate strong customer service skills, dependability, and a willingness to learn.

Key Responsibilities

Patient Reception & Customer Service

· Greet patients and families in a friendly, professional manner.

· Check patients in and out efficiently and accurately.

· Answer incoming telephone calls and direct inquiries appropriately.

· Schedule, confirm, and reschedule patient appointments.

· Assist patients with questions regarding appointments, office policies, and general administrative matters.

· Maintain a professional and welcoming reception environment.

· Communicate effectively with patients, clinical staff, and providers.

Patient Registration & Insurance

· Accurately enter and update patient demographic and insurance information.

· Verify insurance eligibility, benefits, and referral requirements.

· Identify missing or incorrect patient information and assist with resolving discrepancies.

· Collect copayments, outstanding balances, and other patient payments when applicable.

· Maintain accurate documentation within the electronic medical record (EMR).

· Assist with obtaining and tracking referrals and insurance authorizations as assigned.

Scheduling & Administrative Duties

· Coordinate new patient referrals and scheduling.

· Review patient records to ensure necessary information is available before appointments.

· Manage assigned administrative work queues and follow up on incomplete tasks.

· Process incoming documents, faxes, and patient communications.

· Communicate with referring physician offices, insurance companies, and patients as needed.

· Assist with daily office operations and other administrative responsibilities as assigned.

Teamwork & Office Efficiency

· Work collaboratively with physicians, physician assistants, nurses, and administrative staff.

· Follow established office procedures and workflows.

· Prioritize responsibilities and complete assigned tasks accurately and on time.

· Maintain patient confidentiality and comply with HIPAA regulations.

· Demonstrate flexibility and willingness to assist coworkers during busy periods.

· Perform light housekeeping duties, including sweeping the lobby, cleaning restrooms, emptying trash receptacles, and maintaining clean, tidy reception and shared administrative areas.

· Maintain a positive attitude and professional demeanor, even during challenging interactions.

Qualifications

Required

· High school diploma or equivalent.

· Strong verbal and written communication skills.

· Excellent customer service and interpersonal skills.

· Ability to multitask and remain organized in a busy environment.

· Strong attention to detail and accuracy.

· Basic computer proficiency and ability to learn new software.

· Reliable attendance, punctuality, and professional conduct.

· Ability to work independently while contributing to a team environment.

Preferred but Not Required

· Previous experience in a medical office, healthcare reception, or patient registration.

· Familiarity with medical terminology and insurance verification.

· Experience with electronic medical records (EMR/EHR).

· Knowledge of referrals, prior authorizations, and insurance procedures.

· Experience with Modernizing Medicine (ModMed) software.

· Bilingual English/Spanish communication skills are a plus.

Compensation & Benefits

· Starting Pay: $16.00 per hour for applicants without previous experience.

· Experience-Based Compensation: Higher starting wages may be considered based on relevant medical office experience, qualifications, and skills.

· 401(k) Retirement Plan: Available to eligible employees in accordance with plan terms.

· Training Provided: On-the-job training for motivated candidates.

· Professional Development: Opportunities to learn additional administrative and medical office responsibilities.

What We Are Looking For

· Professionalism: Treat patients and coworkers with courtesy, patience, and respect.

· Accountability: Take ownership of assigned responsibilities and follow through on tasks.

· Attention to Detail: Accurate patient information, scheduling, and insurance documentation are essential to quality care.

· Efficiency: Work productively while maintaining accuracy in a high-volume medical office.

· Teamwork: Willingly assist others and contribute to a supportive work environment.

· Initiative: Recognize what needs to be done and take appropriate action without constant supervision.

· Adaptability: Respond positively to changes in daily schedules, patient needs, and office priorities.

Why Join Lake Allergy?

Lake Allergy, Asthma & Immunology is an established, independently owned specialty medical practice serving patients throughout Lake County and the surrounding communities. We value employees who are dependable, motivated, and committed to delivering excellent patient care. We strive to maintain a professional, respectful, and team-oriented workplace where employees have opportunities to develop their skills and expand their responsibilities.

Whether you are an experienced medical receptionist or someone looking to begin a career in healthcare, we encourage you to apply.

How to Apply

Please submit your resume through Indeed. Qualified candidates may be contacted to schedule an interview.

Lake Allergy, Asthma & Immunology, PA is an Equal Opportunity Employer.

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase. Free employee scheduling, time clock and hiring tools.