Our mission is to deliver the dream of flight!

iFLY is a global company with 33 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.

We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply!

Detailed Description:

CSR Day-to-Day:

Safety requirements
Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY
Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule

CSR Day-to-Day:

Safety requirements
Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY
Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule

Ability to:

Stand for about 8 hours a day while working on a point-of-sale system
Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph

What We are Looking For:

Must be 18 years of age or older
Weekend availability is required
High school diploma or equivalent (required)
Exceptional sales skills
Exceptional customer-service skills
Confidence in phone and face-to-face communication
Ability to resolve conflicts, to multi-task, and to understand customer needs
Friendly, upbeat, compassionate, and personable attitude
Integrity, punctuality, and professional appearance
Ability to work well within a team maintaining positive relationships
Basic computer skills

The Good Stuff:

Hourly rate, including commissions -(base + commission)
Medical, dental, vision and supplemental plans for eligible employees
Paid time off (PTO)
Employee discount on retail merchandise and flight packages
Free flight time for employees and immediate family!

All 7 billion people on earth dream about flying, and we’re the only ones who make that dream come true. It’s an awesome privilege, and making that dream come true is our passion. Join the team!

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