Position Summary

The Front Desk Agent serves as the primary point of contact for guests, delivering exceptional customer service while managing front desk operations, food and beverage service, and general guest needs. This role is responsible for creating a welcoming environment and ensuring a seamless and memorable guest experience from arrival to departure.

Key Responsibilities

Greet guests warmly and provide efficient check-in and check-out services
Handle reservations, room assignments, and guest inquiries
Provide information about hotel amenities, local attractions, and services
Prepare and serve food and beverages in accordance with brand standards
Maintain cleanliness and organization of the gallery, lobby, and dining areas
Process payments, handle cash, and maintain accurate records
Respond promptly to guest requests, concerns, and complaints with professionalism
Support housekeeping and maintenance coordination as needed
Ensure compliance with safety, security, and brand policies

Qualifications

High school diploma or equivalent required
Previous hospitality or customer service experience preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Basic computer and point-of-sale (POS) system knowledge
Flexible schedule, including evenings, weekends, and holidays

Key Competencies

Customer-focused mindset
Problem-solving and conflict resolution skills
Attention to detail
Team collaboration
Time management and adaptability

Physical Requirements

Ability to stand for extended periods
Ability to lift up to 25 pounds
Frequent walking, bending, and reaching

Work Environment

This position operates in a fast-paced hotel environment with continuous guest interaction. The Front Desk Agent is expected to maintain a professional appearance and uphold brand standards at all times.

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