Customer Service Representative
Carlo's Bakery - JOIN THE FAMIGLIA!
Job Overview
95 Washington St, Hoboken, NJ 07030
Job Description

Customer Service Representative 

Responsibilities:

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Assist cake consultants

Requirements:

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively


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About Carlo's Bakery - JOIN THE FAMIGLIA!
Carlo's Bakery is a fast-growing company committed to hiring the best bakers, cake decorators, sales and support staff. We are expanding every day due to the hard work and dedication of each and every staff member. This is a dedicated team that strives to achieve the impossible with every cake design and project bigger and better than the last. If you are looking for a career that is fun and rewarding, please apply below to join our team! Carlo's Bakery is an equal opportunity employer, dedicated to a policy of nondiscrimination in employment on any basis including race, creed, color, age, sex, religion or national origin.
Carlo's Bakery - JOIN THE FAMIGLIA! uses Homebase to manage their team with employee scheduling, timesheets, and applicant tracking.