This position is responsible for answering routine telephone inquiries in a customer oriented Call Center Operations environment by following standard scripts and procedures. You will obtain an ongoing knowledge of company policies/guidelines as directed by management.
- Answering telephone call inquiries and promoting an organization's products and services.
- Responsible for researching and resolving complaints to ensure customer retention and happiness.
- Relies on instructions and pre-established guidelines to perform the functions of the job
- Works under immediate supervision
- Primary job functions do not typically require exercising independent discernment. Typically reports to a supervisor or manager