Dispatcher
HJ EMT
Job Overview
Kansas City, MO 64158
Compensation:
$15.00 / hr to $17.00 / hr
Job Description

Dispatcher For Non-Emergency Medical Transportation

Express Medical Transportation KC Inc. is a non-emergency medical transportation company that is looking for a Full Time EXPERIENCED DISPATCHER to join our team. We are seeking an aggressive, forward thinking and highly motivated candidates to work in a fast-paced environment. The company provides diversified service to clients ranging from short wheel chair transportation to out of state stretcher transportation. The Dispatcher will be responsible for dispatching vehicles within the greater Kansas City and surrounding areas. Experience with “On-time Dispatching” software is a HUGE PLUS. Dispatcher will required to have and be responsible for the following:

PERSONALITY REQUIREMENTS:

Manage multiple tasks in a time sensitive environment (if you do not thrive under pressure this job is not for you)

Be detail oriented and organized

Ability to multi-task is essential

Problem solving and analytical skills, as well as a strong attention to detail

Make quick decisions based on simple equations or deductive reasoning.

Confidently make good decisions under time pressure

Must have excellent customer service skills

Must possess strong interpersonal skills

JOB SKILLS REQUIRED:

Resided or worked in the Greater Kansas City area for a minimum of 1 year

3 year Minimum Experience with dispatching

Demonstrates a comprehensive knowledge of roads and streets.

Strong computer skills, including knowledge of Microsoft Office

High school diploma/GED or equivalent related job experience

Processing multiple calls simultaneously from internal as well as external customers Ownership of all communication regarding changes that impact internal and external customers

DISPATCHING RESPONSIBILITIES:

Must monitor and facilitate all work

Planning and implementing work to drivers in order to efficiently fulfill daily bookings

Communicate effectively with customers and drivers providing concise instruction or information.

Stay in touch with the drivers while they are on the road, communicating by phone, computer, or tablet

Coordinate with other dispatchers around vehicle availability

Correctly complete appropriate data entry for trips

Identify priorities; utilize available resources effectively to meet these priorities; anticipate change and/or problems and reallocate resources when necessary.

Track weather and traffic

Schedule return trips with customers.

Dispatcher will validate that each scheduled route is appropriately covered by utilizing drivers effectively

OTHER JOB RESPONSIBILITIES:

Maintain the service schedules and dispatch drivers.

Maintain customer database with current information.

Perform clerical support duties for Transportation department.

Maintains an up-to-date listing of vehicles and assigned drivers.

Ensures that drivers and driver assistants clock their times accurately and that any write-in time is accurately reflected on the daily report.

Performing other duties as required

COMPENSATION:

Start at $15-$17 per hour. negotiable depending on experience level

By applying to this job, you agree to receive a text message with a link to your profile as well as a text message when an employer has responded to your application.
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HJ EMT uses Homebase to manage their team with employee scheduling, timesheets, and applicant tracking.