Customer Service Associate

Down Range Indoor Training Center – Chico, CA

Down Range Indoor Training Center is seeking a Customer Service Associate to join our growing team in Chico, California. We are located at 13407 Garner Lane and operate with a strong commitment to our mission: “Safety Through Training and Education.”

This role is ideal for individuals who enjoy working in a fast-paced, team-oriented environment, take pride in providing excellent customer service, and are motivated to contribute positively to their community. We value professionalism, reliability, and a strong work ethic. Technical knowledge can be taught; a positive attitude and commitment to service are essential.

All experience levels are welcome to apply.

Position Overview

Hourly, non-exempt position
Paid training provided
Opportunity to earn commission on most sales items, including memberships, following completion of training
Merit-based incentives and opportunities for long-term professional growth

Key Responsibilities

Greet customers in a professional, welcoming manner
Provide accurate and courteous assistance with questions, products, and services
Assist customers with purchases and order preparation
Maintain a clean, organized, and safe work environment
Address customer concerns or complaints calmly and professionally, escalating when appropriate
Support team members and contribute to a positive workplace culture

Qualifications & Skills

Strong customer service and communication skills
Ability to remain professional and courteous in high-volume or stressful situations
Dependable attendance and ability to follow assigned schedules
Ability to problem-solve and respond appropriately to customer needs
Willingness to learn new systems, products, and procedures
Ability to work independently as well as part of a team

Additional Information

This position is hourly plus commission and classified as non-exempt under California law
Hours, schedules, and duties may vary based on business needs
Employment is at-will in accordance with California law

We are proud of the culture we’ve built at Down Range Indoor Training Center and are looking for team members who want to grow with us while serving our customers and community.

We look forward to reviewing your application.

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