Evening Floor Lead

Dialog Clubhouse in West LA, inside of the iconic Equinox Sports Club LA, is looking for an experienced and hospitality-driven Evening Floor Lead to join our team. This is a leadership role for someone who takes pride in creating exceptional guest experiences, developing their team, and keeping operations running smoothly—even during high-volume service.

We’re looking for a confident, reliable leader who leads by example, communicates clearly, holds high standards, and genuinely enjoys working in a fast-paced café environment.

Position Details

Position: Evening Floor Lead
Employment: Full-Time
Schedule: Shift structures range between 12pm to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday
Availability: Open Availability
Starting Pay: $22/hour + tips

What You’ll Do:

Lead the Team

Lead and support the team throughout the evening shift, setting the standard for hospitality, professionalism, and teamwork.
Delegate responsibilities clearly and follow up to ensure tasks are completed correctly and on time.
Keep the team organized and focused during busy service periods.
Coach team members in real time and provide constructive feedback when expectations are not being met.
Partner with upper management to communicate team updates, operational concerns, and opportunities for improvement.

Own the Guest Experience

Ensure every guest receives fast, friendly, accurate, and genuine service.
Step in to resolve guest concerns professionally and effectively while following company standards.
Assist management with VIP guests and special requests, ensuring the experience reflects Dialog Café’s hospitality standards.
Lead by example by creating a welcoming and positive environment for both guests and team members.

Maintain Operational Standards

Ensure food and beverage quality, cleanliness, organization, maintenance, and security standards are consistently met.
Ensure opening, closing, and departmental checklists are completed accurately.
Monitor the floor and anticipate operational needs before they become problems.
Ensure proper cash-handling, drawer reconciliation, and deposit procedures are followed.
Help maintain a clean, organized, efficient, and customer-focused café throughout the shift.

What We’re Looking For:

Our ideal candidate is more than someone who can supervise a shift—we’re looking for a leader who takes ownership.

You should have:

High School Diploma or GED.
Previous café, restaurant, hospitality, or customer-service experience; leadership experience required.
Valid Food Handler’s Certificate and ABC License.
Strong communication and interpersonal skills. Ability to set boundaries.
A positive attitude, strong work ethic, and professional judgment.
The ability to remain calm, organized, and solutions-oriented in a fast-paced, high-volume environment.
Strong time-management and multitasking skills.
The ability to prioritize competing responsibilities without losing attention to detail.
A strong understanding of hospitality, service, cleanliness, and operational standards.
The ability to coach, motivate, and hold team members accountable respectfully and consistently.
A genuine interest in helping build a strong team culture.

What We Offer:

$22/hour + tips
Equinox Gym Membership (includes pool, sauna, weight room)
Employee Parking
Health Insurance, including Dental and Vision
Full-time scheduling opportunities
Cross-training across café operations
Discounted food and beverages
Opportunities for professional growth and advancement
Management development and leadership pathways
A collaborative team environment where strong performance and initiative are valued

Why Dialog Clubhouse?

At Dialog Clubhouse, hospitality is about more than serving great food and drinks—it’s about creating a place where people feel welcome. Our Floor Leads play an important role in bringing that experience to life every day. If you’re a hands-on leader who enjoys developing people, solving problems, setting high standards, and creating an exceptional guest experience, we’d love to meet you.

Apply today and join the Dialog Clubhouse team.

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