About ComputerEZE:

We are a family-owned Managed Service Provider (MSP) located in Auburn, with a 30-year history of delivering dedicated IT infrastructure support to small business clients across Sacramento, Placer, and Nevada counties.

Our team is actively evolving our operational model from traditional break/fix services to a modern, fully managed services framework. We have completely rebuilt our technology stack to support this transition. Because we are actively designing and refining our internal processes, you will have a unique opportunity to directly influence and shape our workflows rather than just following a rigid, legacy system.

Core Responsibilities:

Troubleshoot and resolve escalated helpdesk tickets and system alerts.
Manage user accounts, permissions, and security policies within M365 and Microsoft Entra.
Execute endpoint deployment, system imaging, and workstation setups.
Configure, deploy, and monitor UniFi hardware and small-business network infrastructures.
Provide on-site technical support and site visits at client offices when required.
Maintain clear, thorough, and up-to-date technical documentation for all resolved issues.

What We Are Looking For:

A minimum of 2+ years working within an internal IT department or a fast-paced MSP environment.
Hands-on proficiency with Windows endpoints, Microsoft 365 administration, Active Directory, and fundamental networking concepts (DNS, DHCP, VLANs).
A dependable vehicle and a clean DMV driving record for local client travel.
The ability to translate complex technical issues into clear, easily understood language for non-technical clients.

Preferred Skills & Experience (Nice to Have):

Familiarity with modern RMM and PSA software platforms.
Hands-on experience with PowerShell scripting, Intune, or serving professional services and hospitality clients.
Relevant industry certifications (Microsoft, CompTIA, etc.).
Basic familiarity or exposure to compliance frameworks such as CMMC or ITAR is highly advantageous.

Our Core Values:

Punctuality, reliability, and day-to-day consistency.
Exceptional communication habits combined with structured documentation skills.
A proactive, self-starting mindset with the capability to work autonomously under minimal supervision.
Strong, analytical troubleshooting and problem-solving capabilities.
Honesty and Integrity

Compensation & Benefits:

Pay ranging from $26.00 to $40.00 per hour, commensurate with your active technical experience.
Medical/PTO benefits may be avaiable.
Standard mileage reimbursement for all client-site travel.
Direct, hands-on exposure to advanced cybersecurity architecture and infrastructure rarely accessible to Tier 2 technicians.

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