Youth Customer Service Associate
Chicks With Class
Job Overview
Youth Customer Service Associate
16430 W LAKE HOUSTON PK, SUITE 400, HOUSTON, TX 77044
Compensation:
$9.00 / hr to $10.00 / hr
Job Description

Chicks With Class Llc in Houston, TX is looking for a Youth Customer Service Associate II to join our team. We are a new company looking at exponential growth. We need someone to join or team who is willing to take on new challenges, grow with the company and help to positively impact youth. We are located on 16430 W Lake Houston Pkwy Suite 400 Houston, TX 77044. Our ideal candidate is attentive, ambitious, and hard-working.


Shift will be Monday-Friday 2:00 pm - 7:30 pm with rotating weekends.

 

Youth Customer Service Associate – Part Time

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Classification

Hourly, Non-Exempt

 

Rate

$8.00 to $10 per hour 

 

JOB DESCRIPTION

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Summary

 

The Youth Customer Service Associate II will lead fun, safe, and entertaining Social Skills learning programs, Birthday Parties, Empowerment Workshops and Day Camps for kids ages 6 to 14. The YCSA II will engage guests with empowerment activities, games, and an uplifting day of fun.  The YCSA II will coordinate all aspects of the event before, during, and after event. Examples include but are not limited to: coordinating and confirming vendor deliveries, stocking supplies, ensuring a smooth transition from station to station, keeping the energy level high, cleaning stations, ensuring timely conclusion events, selling products, apparel, and memberships.

 

The YCSA II will expected to promote Chicks With Class via social media and word of mouth marketing in order to gain exposure and bring in new clients. The YCSA II will book a minimum of 1 birthday party per month, enroll 3 students in CWC Programs (Etiquette or Empowerment) and sell 5 apparel items.

 

The YCSA II position is a fast-paced and highly interactive role that is customer-facing. Success in this role will be measured by consistent demonstration of core values through the modeling of appropriate behavior, customer service skills, and sales effectiveness. Minimum standards in all areas must be met on a consistent basis.

 

Essential Functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

 

1. Greet and welcome guests

2. Engage with guests to ensure a fun, energetic, and entertaining atmosphere

3. Set up and break down party stations and activities

4. Instruct and supervise event activities including but not limited to performing mini-manicures, mini-pedicures, makeup application, mini facials, craft activities, Chicks With Class pledge

5. Keep stations clean at all times

6. Ensure supplies are appropriately stocked

 

Core Competencies

 

1. Reliability

2. Enthusiasm

3. Teamwork & Cooperation

4. Good organizational and multi-tasking abilities

5. Adaptability

6. Customer service orientation

 

Supervisory Responsibility

None 

Work Environment

 

This job operates in a learning and social environment both on-site and off-site. This role is public-facing and routinely interacts with students, parents, community leaders, and potential clients. 

 

Physical Demands

 

While performing the duties of this job, the employee is regularly required to talk and hear. Must be able to operate standard office equipment such as computers, telephones, copy machines, etc. This is a non-sedentary position which requires the ability to bend, stoop, and move throughout the party location.

 

Position Type and Expected Hours of Work

 

This is a part-time position in a learning environment. Shifts will be scheduled during the hours of 9 am and 8pm. 

 

Required Education and Experience

 

1. Minimum age 21

2. Previous work experience required

3.Working towards BA or BS in SociologyPsychology or Behavior Science

 

Additional Eligibility Requirements

 

1. Excellent communication skills including writing, grammar, and proper etiquette

2. Customer service orientation and problem solving skills

3. Ability to maintain a positive, friendly demeanor in a fast-paced environment

4. Enthusiasm and the desire to have and help others have fun

 

Other Duties

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  

 

 

 

 

 

 

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About Chicks With Class
Chicks With Class™ is a social enterprise with a mission to increase and emphasize the importance of positive body image, self-esteem and confidence in Children through the products and structured services that we have developed and successfully tested. These proven services include Etiquette programs, Celebration Parties and Empowerment programs. Each experience incorporates detailed self-esteem boosting components that have been developed to treat self-esteem related issues. Our goal is to positively impact over 100,000 children by 2023. Margo Baines owner, is a certified children’s etiquette consultant through the American School of Protocol. The founder has over 7 years of military training where she has learned leadership, life and social skills needed to propel Chicks With Class.
Chicks With Class uses Homebase to manage their team with employee scheduling, timesheets, and applicant tracking.