We are looking for a dependable, hands-on Field Manager to oversee the day-to-day operations of our short-term, mid-term, and long-term rental properties throughout Charlotte. This is an active, in-person role that involves traveling between properties, completing inspections, coordinating maintenance, conducting tours, and ensuring each home remains ready for guests and residents.

The ideal candidate will be proactive, organized, and comfortable managing the needs of multiple properties. They should be able to handle routine concerns, work effectively with team members and vendors, and follow through to keep each property operating smoothly.

This position also requires the flexibility to work shifts with our sister companies, BSE Rentals and Spin It Baby Laundromat.

Responsibilities

Inspect units scheduled for check-in to confirm they are clean, stocked, presentable, and ready for arrival
Check kitchens, bathrooms, bedrooms, appliances, furnishings, and common areas for cleaning or maintenance concerns
Perform routine preventative inspections to identify concerns before they become larger repairs
Check exterior areas, shared spaces, landscaping, and parking areas for maintenance or safety concerns
Confirm cleaning and maintenance work meets company standards
Troubleshoot common issues involving Wi-Fi, smart TVs, smart locks, appliances, plumbing, HVAC systems, and other household equipment
Handle minor repairs and make basic adjustments as needed
Communicate cleaning or maintenance concerns through Slack with clear details, photos, or videos
Contact and coordinate vendors when professional service is needed, including arranging property access and following up to confirm the work is completed
Conduct in-person property tours for prospective mid-term and long-term residents
Answer basic questions during tours and share any follow-up needs with the team
Complete move-in, move-out, and routine property inspections
Document property damage and report items requiring repair or replacement
Maintain accurate records of inspections, repairs, vendor visits, and completed work
Communicate professionally with guests and residents when an in-person response is needed
Deliver linens, supplies, small appliances, and replacement items as needed
Monitor inventory and keep storage areas and supply closets organized
Save and submit receipts for property-related purchases
Respond to urgent property concerns that cannot be handled remotely
Assist with occasional scheduled shifts at Capulet Cleaning and Spin It Baby Laundromat

Qualifications

Previous experience in property management, hospitality, maintenance coordination, housekeeping, or a similar field-based role is preferred
Resourceful and comfortable troubleshooting routine household and property concerns
Tech-savvy and comfortable setting up and troubleshooting smart TVs, smart locks, Wi-Fi, and other connected devices commonly used in rental properties
Able to manage multiple properties and priorities with limited supervision
Strong attention to detail, organization, and follow-through
Comfortable using Slack to communicate with team members and virtual assistants
Experience with Guesty, Todoist, Homebase, and Quo is preferred but not required
Professional when communicating with guests, residents, prospective residents, cleaners, contractors, and vendors
Flexible and willing to assist in different areas of the business when scheduled
Valid driver’s license and reliable transportation
Able to travel between properties throughout Charlotte during the workday
Comfortable with an active position that may involve walking through properties, climbing stairs, and carrying household supplies and objects up to 50lbs.

Schedule

This is a full-time position. The schedule may vary based on check-ins, property tours, maintenance needs, sister-company shifts, and other daily operations. Some flexibility may be required for occasional urgent issues.

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