Camp Bow Wow® Tucson East – Camp Manager

Business Overview and Culture:

Camp Bow Wow® is North America’s largest provider of pet care services through premier doggy daycare, overnight boarding, and grooming. When you bring your pup to Camp Bow Wow’s state of the art facilities you can be sure your pet is in the best hands! Over 6,500,000 happy pets are served by Camp Bow Wow® values Premier, Extraordinary Care, Totally Fun, Service Focused while achieving the vision of Happy Healthy Pets, Happy Healthy People! We are also committed to improving the quality of life for pets all over the world!

Camp Bow Wow® Tucson East is an independently owned and operated Camp Bow Wow® franchise. If you receive an offer for this position, you will be an employee of Lucy & Co LLC and not Camp Bow Wow Franchising, Inc.

About the Job:

The Camp Manager will be the face of Camp Bow Wow, lead a large team of employees, oversee daily operations of the camp, labor budget and inventory, safety, maintenance of facility and provide all necessary training when needed.

Primary Responsibilities:

• Supervise, Train, and Schedule Camp Counselors

• Responsible for all hiring needs and employee separations

• Day-to-day scheduling of Camp Counselors and overall coverage

• Forming and publishing employee schedules two weeks in advance.

• Manage employees PTO and approved time off

• Monitor attendance and tardiness of Camp Counselors. Assume responsibility to cover or find coverage of any uncovered shifts.

• Adjust scheduling needs as needed to budget labor percentage.

• Conduct performance reviews of Camp Counselors and provide on-going coaching and feedback

• Ensure that all Camp Counselors are properly trained and supervised

• Monitor all Camp Counselors’ Doggy First Aid and CPR Certifications

• Ensure all Camp Counselors understand and follow policies, procedures, and regulations

• Monitor opening and closing shift checklists

• Be a “hands-on Manager!” Camp Counselors work with you, not for you!

• Promote teamwork and fun at Camp Bow Wow

Operations:

• The Cabin Area – ensure a safe and clean environment (at all times) for campers, as well as employees

• Day Campers and Night Campers Checklist – continually update and monitor

• Cabin Cards – monitor information for proper feedings, medicine requirements and checkout dates

• Daily Medicine Checklists – monitor for proper dosage and insure all daily checklists are complete

• The Indoor and Outdoor Play Areas – ensure a safe and clean environment for campers, as well as employees

• The Front Desk Reception Area – this is a customer facing position, you are to build trust and professional relations with clients, confirm all services are in our system correctly, take payments, answer phones, drive add ons and up sell.

• Follow all CBW policies and procedures.

• Financial responsibility for overall camp budget (supplies, personnel etc.)

• Laundry & Food Prep Area – insure maintenance of a clean and safe environment

• Break Room & Rest Room Area – ensure maintenance of a clean and safe environment

• Supplies – monitor and ensure adequate supply levels

Other Duties:

• Maintain interior and exterior of the property and all related issues

• Consult with the Owner on other events and action items

• Involved in internal and external marketing of CBW (i.e. off-site events)

• Create and Instill “The Camp Bow Wow” Experience

• “Doggy Interviews” - ensure the proper interview process for socially acceptable behavior in order to create a fun and safe experience for our Campers as well as our Camp Counselors

• Monitor vaccination records with each reservation and check-in and use reminder card

• Ensure boarding cards are filled in correctly with all pertinent information

• Ensure quality customer service – troubleshoot and problem-solve with a customer friendly attitude

• Follow through with all emergency procedures and ensure Camp Counselors are trained in such

• Promote the “Premiere Experience”. We provide the spacious indoor/outdoor play areas and roomy cabins with cozy cots.

• Ensure that all the Camp Counselors provide the care and attention at a level that rivals any service in the industry!

Essential Skills:

• Extremely organized with high attention to detail

• Multi-tasker

• Highly motivated and enthusiastic about your work

• Passionate about great customer service and high-quality pet care

• Time Management and project management skills are critical

• Excellent verbal and written communication skills

• Experience with Customer Relationship Management (CRM) software

Requirements:

• LOVE of Dogs!

• Excellent Customer Service

• Ability to Sell Services

• 2 – 5 years management experience

Department

• Camp

Reporting

• Owner

Availability:

Full time, exempt position. Must be able to work flexible schedule - Camps are open 7 days/week, so weekends and holidays are required but time off is permitted with advance notice. Available 6am to 7pm any day of the week. Attendance at evening and weekend events may be required occasionally. Business travel may be required occasionally

Equal Opportunity Employer:

Camp Bow Wow® Tucson East is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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