We are looking for an experienced and detail-oriented Service Coordinator to join our team. The primary role of the Service Coordinator is to ensure that all customer service needs are met in a timely and efficient manner by dispatching both remote and onsite tickets.

The ideal candidate will be detail oriented, have great communication skills, and is comfortable working in a team environment.

Responsibilities:

Monitor progress, quality of work, and customer satisfaction levels for the POD you are assigned to
Coordinate and schedule delivery of services as required for various clients
Assist with resolving customer complaints or inquiries quickly and efficiently
Gather feedback from clients
Liaise between the client and other departments within the organization when necessary
Receive and process customer support requests over the phone, email, or other communication channels
Assign customer requests to appropriate personnel based on skillset and availability
Track customer requests from start to finish in order to ensure completion of tasks in a timely manner
Monitor customer feedback ratings and communicate any concerns with customer service personnel
Ensure compliance with company policies and procedures pertaining to customer service delivery
Additional issues/responsibilities that may arise
Ability to prioritize and delegate to resolve tasks and tickets
Oversee inventory levels, ensuring accurate tracking, timely replenishment, and proper allocation of resources

Qualifications:

High School Diploma required; associate’s degree preferred
Proven track record of dispatching services efficiently in a past role
Exceptional organizational skills with the ability to multitask effectively
Excellent interpersonal communication abilities both written and verbal
Proficiency with computer programs such as Microsoft Office Suite

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase. Free employee scheduling, time clock and hiring tools.