At Associated Property Counselors, LTD we are seeking a reliable and customer-focused Support Response Specialist to respond to customer inquiries, resolve issues, and provide timely assistance through email, chat, phone, and other support channels.

Responsibilities

Respond promptly and professionally to customer inquiries and support requests.
Provide accurate information about products, services, and company policies.
Resolve basic customer issues and escalate complex cases when necessary.
Follow up on outstanding customer requests.
Record and update customer information and support tickets.
Handle complaints professionally and maintain a positive customer experience.
Work with other departments to resolve customer issues.
Maintain confidentiality of customer information.
Meet response-time and customer-service targets.

Requirements

High school diploma or equivalent; additional qualifications are an advantage.
Previous customer service or support experience is preferred.
Good written and verbal communication skills.
Basic computer and internet skills.
Strong problem-solving and organizational abilities.
Ability to multitask and work under pressure.
Professional, patient, and customer-focused attitude.

Skills

Customer service
Communication
Problem-solving
Computer literacy
Time management
Attention to detail
Teamwork

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

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