Job Title- Warehouse Manager

Department-Warehouse

Reports to-Senior Manager, Warehouse Operations

The Warehouse Manager is a hands-on operational leader responsible for the safe, accurate and efficient execution of daily warehouse activities. The Supervisor provides clear direction to warehouse employees, establishes performance expectations, holds team members accountable and ensures established processes and procedures are consistently followed. This position requires a highly organized, detail-oriented and decisive leader who takes ownership of results, identifies opportunities for improvement and can successfully lead employees through operational and technological change.

Duties and Responsibilities-

Lead and Manage the Team – Provide visible, hands-on leadership, establish clear daily expectations and ensure employees understand their responsibilities and priorities.
Drive Accountability – Monitor individual and team performance, provide timely feedback and coaching, and address performance, attendance and behavioural concerns consistently and professionally.
Manage Daily Warehouse Operations – Plan and coordinate daily receiving, put-away, replenishment, picking, packing, staging, value-added services and shipping activities to meet customer requirements.
Ensure Process Discipline – Ensure Standard Operating Procedures (SOPs), customer requirements and established warehouse processes are consistently followed and immediately address deviations.
Maintain Quality and Attention to Detail – Monitor operational accuracy, investigate errors and ensure appropriate corrective actions are implemented to prevent recurrence.
Manage Productivity and KPIs – Monitor labour productivity, order accuracy, on-time completion, inventory accuracy and other operational KPIs and take corrective action when performance falls below expectations.
Lead Continuous Improvement – Identify opportunities to improve productivity, quality, workflow, space utilization and employee effectiveness and implement practical solutions.
Lead Operational Change – Support and lead the implementation of new processes, technology and systems, ensuring employees understand, adopt and sustain new ways of working.
Promote Workplace Safety – Maintain a strong safety culture, ensure employees follow established safety requirements and immediately address unsafe behaviours or conditions.
Communicate and Collaborate – Maintain effective communication with employees, management, Customer Service and other departments to identify priorities, resolve issues and meet customer expectations.

Qualifications-

Minimum 3–5 years of warehouse, distribution or logistics experience.
Minimum 2 years of direct supervisory or team leadership experience.
Demonstrated ability to manage employee performance, provide coaching and hold employees accountable.
Strong understanding of warehouse processes, inventory movement and operational best practices.
Highly organized and detail-oriented with a demonstrated commitment to process discipline and accuracy.
Demonstrated experience implementing process improvements and leading employees through operational change.
Experience working with Warehouse Management Systems (WMS) and using operational KPIs to manage performance.
·Strong communication, problem-solving and computer skills; experience in a third-party logistics (3PL) environment is an asset.

What Success Looks Like-

A successful Warehouse Supervisor at Powerhouse is visible, accountable and engaged. They know what is happening on the warehouse floor, set clear expectations and consistently follow up. They maintain high standards for safety, accuracy, productivity and process compliance while treating employees fairly and respectfully.

They do not simply react to problems — they identify root causes and implement sustainable solutions. They use operational data, observation and employee input to continuously improve how work is performed.

Most importantly, they take ownership of results. They are comfortable addressing difficult issues, challenging inefficient practices and leading employees through change. They develop their team, recognize strong performance and create an environment where employees understand both what is expected of them and why it matters.

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